If you'd like to lease, know your rights.
In order for a new car to be designated a lemon, the dealer has to have attempted to repair it more than 4 times or it has to have been totally out of service for more than 30 days. If you believe your new car is a lemon, click here for more information about the AG's arbitration program.
In order for a used car to be designated a lemon, the dealer has to have attempted to repair it more than 3 times or it has to have been totally out of service for more than 15 days. If you believe your used car is a lemon, click here for more information about the AG's arbitration program.
It's best to keep very detailed notes about your experience. Record the specific dates of when you brought the car in, how long it was there for, what work was done, what problems still persisted and how the dealer handled it... That way the AG's office has some information to go on.
When choosing a car repair shop there are a few things you should consider before handing over the keys.
- Go to a few different shops and ask for written estimates on the work. Make sure they include their labor rate in the estimate. (Some shops charge for estimates, others do not)
- Check out each repair shop with the Better Business Bureau and the Attorney General's office and eliminate shops with a track record of complaints.
- If, when it's time to pay, the charge is much higher than the estimate and you feel it's unjust, question the bill at the shop. If you're not satisfied with their justification, file a complaint with the Attorney General's office (800) 771-7755
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