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DoubleTakeDeals.com and closed restaurants: Your Stories Question

Question: I bought discount certificates from DoubleTakeDeals.com, but two of the restaurants I have certificates for closed. How do I get my money back?
Liverpool (WSYR-TV) – Question: I bought discount certificates from DoubleTakeDeals.com, but two of the restaurants I have certificates for closed. How do I get my money back?

Answer: The company’s policy is posted on its website. DoubleTakeDeals.com will refund payment for an unused discount certificate if the merchant ceases doing business prior to the certificate’s expiration date.

A refund request can be submitted by emailing Refund@DoubleTakeDeals.com.

The company will ask for your name, user name, email address, and discount redemption code.

In addition, they ask you to include the merchant’s name and a brief description of the reason the certificate couldn’t be redeemed.

If you have a question for the Your Stories team, call (315) 446-9900 or email YourStories@9wsyr.com.

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