The organization serves more than 1,500 oxygen patients in Central New York, many of whom live in areas that lost power yesterday.
Employees spent the day calling patients and providing them with additional oxygen to last until the power returns.
"Not only is it tough on the patients, it's very tough on the families. There's a lot of collateral damage. It doesn't just affect the patients, it affects the family because they feel it too,” said patient Isaiah Ali.
Patients in East Syracuse and Oswego County are the most in need of help, they say – where thousands remain without power.
National Grid says hundreds of crews are in neighborhoods working to restore power.
Copyright 2016 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.