AG: Lawsuit alleges Spectrum-TWC promised internet speeds they knew they couldn't deliver

ALBANY, N.Y. - The New York Attorney General announced a lawsuit Wednesday morning against Spectrum-Time Warner Cable, claiming that the company defrauded customers over internet speeds and performance for years.

The lawsuit alleges Spectrum conducted a deliberate scheme to defraud and mislead New Yorkers by promising internet service that they knew they could not deliver.

A.G. Eric Schneiderman says that since January 2012, the company has promised subscribers they would get a "fast, reliable connection" from anywhere in their home, but a 16-month investigation by his office found that subscribers were getting dramatically short-changed.

The investigation included reviewing internal corporate communications and hundreds of thousands of subscriber speed tests, Schneiderman says.

The suit alleges that in some cases, internet speeds were up to 70 to 80 percent slower than the speeds customers were paying for.

Schneiderman also claims that company executives knew that the company's hardware and network were incapable of achieving the speeds promised, but continued to make false representations about the speed and reliability.

He also says the company made billions from profits in selling the faster speeds, but repeatedly declined to make capital investments necessary to improve its network or to provide subscribers with the necessary hardware.

Schneiderman says Spectrum has approximately 2.5 million households purchasing internet across New York State.

“The allegations in today’s lawsuit confirm what millions of New Yorkers have long suspected -- Spectrum-Time Warner Cable has been ripping you off," said Schneiderman.

Spectrum/Time Warner parent company Charter Communications issued this statement:

We are disappointed the NY Attorney General chose to file this lawsuit regarding Time Warner Cable’s broadband speed advertisements that occurred prior to Charter’s merger.

Charter made significant commitments to NY State as part of our merger with Time Warner Cable in areas of network investment, broadband deployment and offerings, customer service and jobs.

 In addition, Charter was among the highest rated broadband providers in the 2016 FCC Broadband Report.  Charter has already made substantial investments in the interest of upgrading the Time Warner Cable systems and delivering the best possible experience to customers.

We will continue to invest in our business and deliver the highest quality services to our customers while we defend against these allegations involving Time Warner Cable practices.

You can learn more about the lawsuit here.


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