North Syracuse NOPL still open despite 'permanently closed' listing on Google

NORTH SYRACUSE, N.Y. (WSYR-TV) - If you Google your company, chances are you will see the office hours and the next time it's open. If you Google the North Syracuse branch of the Northern Onondaga Public Library you will see 'permanently closed,' except it's not closed. 

For two months Michelle Metcalf has been scouring her computer for answers, "We have been in contact with Google via email and also reaching out to them on social media and haven't been able to resolve it," she explained. 

She manages social media and web content for the library on Trolley Barn Lane in North Syracuse. 

In January she found the 'permanently closed' message. "Google Maps, if you search the North Syracuse library, Google Maps will show the library is closed," she added. "In Google search you won't actually find the library anymore. They've removed the information box because they've marked the library as a closed location."

Metcalf added that she doesn't believe anyone from the library ever listed the building as closed, so she could really only think of one explanation, "Any Google user can suggest an edit in those Google boxes and if Google takes those recommendations seriously, they can apply them without the business owner's permission."

"They expect that to be correct. Phone number, hours, website, so why wouldn't they believe the closed or open information is correct as well," Metcalf added of how influential the internet has become to decision making. 

She plans to keep working to get the problem corrected. She hopes to see that before their busy summer months. 

The librarian insisted she has reached out to Google via email, phone, and social media with very little response.

NewsChannel 9 also reached out to the search engine for an explanation. We have not heard back. 

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