Protecting yourself from National Grid scam calls: Your Stories

SYRACUSE, N.Y. (WSYR-TV) - Another scan call is going around, and this time, it’s someone claiming to be with National Grid.

The University United Methodist Church got a call from someone about a disconnect order, threatening to turn off the church’s power because of unpaid bills.

The scammer asked them to go to a nearby Rite Aid to buy $1,500 in money orders or a DOT green card and send them the receipt numbers.

NewsChannel 9 reached out to National Grid, which says it does contact customers with overdue balances, but never demands or accepts payment through a debit card.

National Grid offers the following advice: 

  • Rely on the phone numbers on your billing statement. If you are told to call a number that doesn't match, it's likely a scam.
  • Scammers will not have access to your account information, but a real National Grid representative will.
  • Trust yourself. If you've paid your bill, it is likely a scam.

Click here to learn more about National Grid scams and what you can do to avoid falling victim.

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