Van Duyn administrators address complaints of freezing temperatures in the facility

SYRACUSE, N.Y. (WSYR-TV) - Several people have called the Your Stories line with complaints about the lack of heat in Van Duyn Center for Rehabilitation and Nursing. 

The nursing home’s administrator sat down exclusively with NewsChannel 9 to address the concerns after a local pastor’s complaints were shared on social media hundreds of times. 

“I had no idea it was going to be as viral as it was, but I've gotten calls, texts, inbox messages from people that have worked, from family members who used to live there, who all talk about how bad the conditions are at Van Duyn,” said Pastor Daren Jaime of the People’s AME Zion Church. 

Pastor Jaime paid a visit after receiving a desperate message from a church member-- she was uncomfortably cold. 

He visited her fourth-floor room without a coat.

“I wanted to get a realistic feel for what it was and the floor was just cold. It was not the temperature you would keep elderly disabled persons in,” Jaime said, 

Van Duyn disagrees, admitting there is a breach in their hot water heating system and they are working to fix it.  

Some rooms are warmer than others, as warm as 80, some as low as 66, even though the state requires the minimum temperature to be 75 in nursing homes. 

However, Van Duyn says no room is ever freezing. 

“My concern is the health, wealth and safety of residents, and that has not been compromised. And we've been in communication with the Department of Health daily, even over the weekends, supplying them with information, and have them come on sight to see for themselves,” said administrator Patrick Deptula. 

While Pastor Jaime isn't happy with what he saw and felt, Van Duyn says contractors are on site and everyone should be feeling equally warm in the next few days.

Van Duyn also tells us they provide blankets, hot beverages and other comforts to anyone complaining about the temperature in their rooms. 

If you have a question for the Your Stories team or something you’d like us to look into, give us a call at 315-446-9900 or email us at

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