What's the real deal with National Vehicle Protection Services: Your Stories

They are not vehicle manufacturers

SYRACUSE (WSYR-TV) - If you get a postcard from National Vehicle Protection Services, take a close look at the small print.

A NewsChannel 9 viewer in Baldwinsville got a postcard in the mail, suggesting her factory warranty is expiring and NVPS needed an immediate response to extend coverage.

A closer look reveals the company is not the vehicle manufacturer.

Plus, the viewer's son says she hasn't even had a car for several years.

According to their website, the Better Business Bureau in Missouri gives the company a "C" rating because of dozens of complaints from people claiming they were misled, sometimes with harassing phone calls. Some say they had difficulty cancelling contracts and getting refunds.

Click here to see the BBB's background on National Vehicle Protection Services.

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