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New exit portals at Hancock Airport causing confusion for some

If you've traveled through Hancock Airport recently, after your flight, you had no choice but to exit through new glass automated portals.
Syracuse (WSYR-TV) - If you've traveled through Hancock Airport recently, after your flight, you had no choice but to exit through new glass automated portals.

They've been called pods, bubbles, capsules, even Willy Wonka's glass elevator, and they have caused confusion and frustration.

Adam Hayes, who was traveling from Fort Worth Texas, said “I've never see those before, so I travel quite a bit through many airports and I don’t understand the purpose of that right there. So it bottlenecks you coming out, when they should want you to leave.”

Airport Commissioner Christina Callahan said, “You can see there are a set of double doors on the secure side and on the public side.”

When you approach the glass portals, the sensor will know that you're there and you'll then walk inside. The doors behind you will close and the doors in front of you will open so you're allowed to exit.

“They allow arriving passengers to exit the secure area of the airport and it eliminates the need for us to have someone watching the exits," Callahan said.

The portals are part of the renovations at the airport, and Hancock is the first in New York State to have them.

Made of bulletproof glass, there are four in each of the two concourses, holding up to six people each.

You can join the person in front of you, just like an elevator. But that didn't seem to be what people were doing, causing congestion.

Callahan thinks passengers will get used to the change. Some already have.

She says audio recordings help guide passengers as they leave. They'll be adding more signs, too. Also, in the event of an emergency, there are fire exits.

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