The Do Not Call registry: The Real Deal

Published 03/19 2014 11:31AM

Updated 03/19 2014 10:12PM

Syracuse (WSYR-TV) - You’re on the Do Not Call registry, but you’re still getting unwanted, unsolicited phone calls and you want to know why.

While the registry prevents many telemarketers from calling, it does not prevent all calls.

There are certain groups and organizations that are exempt – including charities, politicians who are campaigning, survey companies conducting opinion polls, and companies you have an exisitng relationship with.

Many of those groups have their own internal “Do Not Call” lists. If those groups call, and it bothers you, make a request to be placed on their internal “Do Not Call” list.

The Federal Communications Commission says the company must honor your request for the next five years. Barring that, you can file a complaint with the FCC – there’s no charge.

While the FCC cannot impose fines or citations for violations, it can award individual damages.

To file a complaint, visit the FCC’s complaints page.

If there’s something you want to know The Real Deal about, email the Your Stories team at

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