You could be one of thousands receiving "thank you" kits in the mail from National Grid.
Recently, T-Mobile was accused of adding unauthorized third-party charges to its customers’ cell phone bills.
It's the largest car seat recall in American history and recently it was expanded to include 1.9 million infant car seats made by Graco. Here's The Real Deal on what to do if your child's car seat is on the recall list.
Outlet malls are a popular destination for holiday shoppers looking for great deals, but the Better Business Bureau has a warning for consumers.
Problems with Time Warner Cable's email servers have left some customers without reliable service for a week now and there's no timeline for fixing the problem. Some customers want to know if they’ll be reimbursed for the lost days of service.
If you’re a Time Warner customer and you use Road Runner for email, your service may have gone down several days ago – and it’s still not working.
Have you received an offer for a roundtrip airline ticket in the mail? Does the deal seem too good to be true?
It’s been years since the last US Census but Americans are still being asked to fill out a questionnaire. Some Central New Yorkers are wondering whether or not the survey is a scam.
Swindlers are using an elaborate scam targeting Verizon customers – and the Better Business Bureau wants to people to be aware.
Just how far can debt collectors go? Some NewsChannel 9 viewers say they’ve been receiving harassing and, sometimes, threatening phone calls.
It’s spring in Central New York and many homeowners may be thinking about home improvements - but you’ll want to be careful when it comes to finding a contractor.
NewsChannel 9 has received numerous calls and complaints from people who still haven’t received their refund checks from a major Gree dehumidifier recall.
Some relief is on the way, but it's not as soon as many hoped for.
If you have a student loan through Sallie Mae, you'll see some changes soon and we have The Real Deal.
Many Central New Yorkers say they saw soaring energy bills over the frigid winter. Now may seem like a good time to sign up for a budget plan to avoid high bills in the future. But how does that work?
As Central New Yorkers continue to deal with high National Grid bills stemming from this year's harsh winter, the company is taking action to help thousands across the area.
It's a free, unsolicited discount prescription card that you get in the mail and it claims it can save you money. NewsChannel 9 viewer Nanette from Mexico wants to know The Real Deal about the cards.
We hear about identity theft all the time, but some people aren’t aware until tax time that they could actually be a victim.
If you’re a subscriber to Netflix, the Better Business Bureau wants you to be aware of a scam masquerading as the popular web-streaming service.
A number of NewsChannel 9 viewers have contacted the newsroom asking what happened to Best and Company Salon in Camillus.
Many Central New Yorkers are seeing a substantial increase in their energy bills this winter – in some cases their monthly bills have nearly doubled.
The Better Business Bureau is telling Central New Yorkers to be wary of callers claiming that your car warranty is – or will soon be – expired.
You’re on the Do Not Call registry, but you’re still getting unwanted, unsolicited phone calls and you want to know why.
Tax season is underway and as you file your returns, we have The Real Deal on some popular scams you should watch out for.
The Federal Trade Commission is warning people about a gift-card scam that’s in circulation.
The Better Business Bureau is warning men and women in uniform about a scam that targets the military.
Central New York is experiencing the coldest winter in nearly a decade and if you heat your home with wood pellets, you may be noticing a shortage.
NewsChannel 9 viewers have been calling with complaints about a recent scam in which the would-be swindlers use a ruse about government grants to steal from their victims.
With lingering low temperatures, peak demand for electricity hit a winter record in New York State this year, the highest in a decade, according to the New York Independent System Operator.
Comcast has a deal in place to buy Time Warner Cable for $45 billion, pending approval from the government. But what does this mean for you the consumer?
NewsChannel 9 viewers have received an energy bill from a company many of them haven't even heard of.
It's been bitterly cold recently and scammers are trying to take advantage of that to steal your money.
National Grid had a problem sending data to a third-party vendor between November 25th and December 5th. About 14-thousand records used by collection agencies didn't synch properly with National Grid's system.
Cashiers routinely ask customers for their zip codes or their email addresses. They say it’s for coupons or special offers, but you may want to hold onto that information.
If you’re one of the millions who may be affected by the Target security breach, here is The Real Deal on scammers who may be trying to steal even more from you.
Gift cards are a popular present during the holiday season, but when it comes to the general purpose gift cards like the ones with Visa, MasterCard and Discover logos - we've got ‘The Real Deal’ on why you may want to be careful of hidden fees.
Most Central New Yorkers are familiar with Energy Service Company representatives who go door-to-door offering alternative gas and electric supply.
The day after Thanksgiving is still a week away, but Black Friday has essentially already arrived. Through the ever expanding shopping season, stores will be offering door buster deals ahead of Black Friday.
More than 2 million dehumidifiers were recalled in September because of fire and smoke hazards. Consumers want The Real Deal on why their refunds are taking so long to receive.
A NewsChannel 9 viewer received a call claiming her Mastercard had been locked and instructed her to “press one” to fix the issue. She was next prompted to enter her card information and Social Security numbers.
Question: When she learned that a Chinese manufacturer had issued a massive recall of dehumidifiers due to fire concerns, NewsChannel 9 viewer “Nancy” did everything she was asked. Nevertheless, she has not received her refund. What’s The Real Deal?
The Internal Revenue Service is warning consumers about a sophisticated phone scam targeting taxpayers and recent immigrants throughout the country.
National Grid has already told Central New Yorkers that they will pay less to heat their houses this winter. But when the national forecast arrived, it indicated that customers will pay more. Which projection is more accurate? What's The Real Deal?
Viewers have read in The New York Times and on Facebook that a power grid drill that would simulate a blow to the system is planned for November.
Travelers are wanting The Real Deal on when Jet Blue will offer a second flight again from Syracuse to Orlando.
People looking for a place to live should be aware of a scam going around on Craiglist targeting potential renters.
A viewer has been receiving repeated, unsolicited calls offering a grocery voucher and a free medical alert bracelet. They want to know if it is The Real Deal.
For the first time in years, National Grid is predicting customers may receive a break in their heating bills this winter.
People driving in the North Country may find roaming charges on their cellphones even though they haven’t crossed the border into Canada.
If you have purchased an ebook from one of multiple prominent publishers, you could be entitled to money as part of a class-action lawsuit.