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Better Business Bureau warns consumers about car warranty calls: The Real Deal

The Better Business Bureau is telling Central New Yorkers to be wary of callers claiming that your car warranty is – or will soon be – expired.
Syracuse (WSYR-TV) – The Better Business Bureau is telling Central New Yorkers to be wary of callers claiming that your car warranty is – or will soon be – expired.

They say you shouldn’t be fooled just because the number has a 315 area code.

"What the scammers are doing are randomly calling numbers with certain area codes and they use one of those numbers themselves to further their ploy - helping consumers believe they are right there in their own area,” said Peggy Penders of the BBB.

The caller asks for information about your car – such as your mileage - and other personal information.

The BBB says the crooks are trying to con you into buying an often unnecessary and sometimes questionable extended warranty, even though you may not need one. And sometimes your car is already covered for certain services they are offering.

According to the Bureau, the caller will tell you the warranty covers a wide range of repairs that your car may need – but the fine print can reveal they cover very little.

"It’s very important to not make a quick decision - certainly auto warranties are quite an investment and last for several years so you want to make sure you've done your research and you are dealing with a legitimate company before you give up any information,” Penders said.

A good rule of thumb is to exercise caution when it comes to anyone selling anything over the phone and do your homework before buying. The BBB recommends getting a name and number and calling the company back when you make a decision.

The BBB also suggests you check with the dealer or place where you bought your car, for suggestions on reputable companies who provide auto warranties.



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