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Verizon’s North Country roaming charges: The Real Deal

People driving in the North Country may find roaming charges on their cellphones even though they haven’t crossed the border into Canada.
Syracuse (WSYR-TV) – People driving in the North Country may find roaming charges on their cellphones even though they haven’t crossed the border into Canada.

According to Verizon Wireless, the signal from your phone will travel to the nearest cell site it can detect – it doesn’t discriminate between a US site or a Canadian site.

To avoid unnecessary roaming charges, American-owned cell sites try to aim the signal along the border inward toward the US.

Canadian carriers do the same on their side.

However, a site’s coverage cloud will not recognize international borders and charges can accrue mistakenly.

Verizon Wireless tracks cell sites known to generate Canadian roaming charges.

If you see those charges on your bill and they don’t belong there, contact Verizon and they will credit your account.

You can also disable voice and data roaming manually in your phone’s settings.

If there’s something you want to know The Real Deal about, call (315) 446-9900 or email YourStories@9wsyr.com.

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