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Why is the refund from recalled dehumidifier taking so long? The Real Deal

More than 2 million dehumidifiers were recalled in September because of fire and smoke hazards. Consumers want The Real Deal on why their refunds are taking so long to receive.
Syracuse (WSYR-TV) – More than 2 million dehumidifiers were recalled in September because of fire and smoke hazards.

Consumers want The Real Deal on why their refunds are taking so long to receive.

The US Consumer Product Safety Commission announced that 12 separate brands have been recalled because of the problem and advises people to immediately turn off and unplug the appliance – then contact Gree for a refund.

Consumers were then instructed to chop off the power cords from their units and mail them in for a refund.

Many are still waiting for their refund months after they mailed in the cords.

The Gree website says the refunds should take about four to six weeks for consumers to receive.

When questioned by NewsChannel 9 about why it’s taking so long for consumers to be refunded, Gree officials say the process has been running smoothly, but it has taken longer than they anticipated because of the size of the recall.

The company also says it has been six weeks since they received their first return, and say that’s when the clock starts ticking, not the recall date in September.

Gree management says 10s of thousands of checks have been mailed with more to go. People who are waiting for their refund should continue to check their mailbox.

The CPSC provided a toll-free consumer contact number for Gree: (866) 853-2802. You can also call 1-800-638-2772. They can be reached from 8 a.m. to 8 p.m.

Some consumers who have received refunds say they believe they have been cheated because they didn’t receive the amount of money they actually paid for the unit.

Gree says the amounts are based on the "suggested retail price," an average of various amounts set by different retailers, meaning that some consumers may get more or less than what they paid.

The CPSC says 165 incidents were reported – including 46 fires – with damages totaling $2.15 million.

2.2 million were sold in the US, while 52,500 were sold in Canada.

The units sold at Home Depot, K-Mart, Lowe’s, Sam’s Club, and Sears.

The recall involves 20, 25, 30, 40, 45, 50, 65 and 70-pint dehumidifiers with brand names Danby, De’Longhi, Fedders, Fellini, Frigidaire, Gree, Kenmore, Norpole, Premiere, Seabreeze, SoleusAir and SuperClima.

For a complete list of the affected products, visit the CPSC website.

The CPSC say it is satisfied with Gree's handling of the recall. In their joint agreement, they point out that no timeline was guaranteed.

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