SYRACUSE, N.Y. (WSYR-TV) – Starting Tuesday, March 24, Centro will be temporarily waiving fares for all bus services.
The free fares will be available until further notice across its service area, which covers Onondaga, Oswego, Cayuga and Oneida counties. This also includes Call-A-Bus services.
Passengers will now be required to enter and exit the buses through the rear doors unless the bus does not have a rear door or the passenger is physically unable to do so. This is to reduce contact with the bus driver.
The indoor waiting areas, restrooms and ticket booths at Centro’s transit hubs in Syracuse and Utica will also be closed, but people can still catch a bus at these locations.
Outside seating is still available and Centro supervisors will still be on-site to assist customers.
Centro will continue to operate all regularly scheduled weekday and weekend services until further notice, including shopper buses for senior centers.
Customers with multi-ride passes should hold on to their tickets as they have no expiration.
Those who have active weekly passes that will expire will be given credit in the future. A Centro spokesperson said the exact process on how this will work will be determined in the future.
In compliance with Governor Cuomo’s directive to reduce all non-essential personnel, Centro’s Call Center will not be staffed until further notice.
Customers with service-related questions can still use Centro’s automated system by calling (315) 442-3400 to get next bus information. Customers will need to know their Bus Stop ID number in order to use this system.
Riders can also contact Centro for assistance via email at firstname.lastname@example.org.
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