Thousands of people were left waiting for nearly two hours for a shuttle that would take them to the Orange Lot for a show at the St. Joseph’s Health Amphitheater at Lakeview.
On Tuesday for the Dave Matthews Band concert, SMG, the manager of the Amp, told NewsChannel 9 the pedestrian bridge from the Brown and Pink lots was closed for several hours due to construction, forcing concertgoers to take a shuttle to the Orange Lot.
Thousands of people waited in line, hundreds still awaiting the shuttle after Dave Matthews Band took the stage.
“What really upsets me about it you know these tickets cost $60 for lawn seats and we’re standing out here and the concert’s starting,” said one concertgoer.
Frustrated concertgoers scaled a steep hillside that led up to the Orange Lot. Others dangerously climbed a fence at the Pink Lot to cross I-690 to get to the Orange Lot.
The pedestrian bridge over I-690 was re-opened to concertgoers around 8:20 p.m. for an unknown reason.
A spokesperson for the county says they had more shuttle buses than ever running for the show Tuesday night, but that still wasn’t enough.
The Amphitheater responded to the backlash on social media, tweeting:
We hear you. We hope you enjoyed tonight’s show. We will have additional shuttles to bring you back to the Pink Lot this evening after the show. Please have patience & be safe.— St. Joseph’s Health Amphitheater at Lakeview (@StJosephsAmp) June 6, 2018
The last of the people waiting got onto the shuttles just before 9 p.m.
The Orange Lot is expected to be finished before the start of the New York State Fair.
The next concert is concert star Kenny Chesney on June 7.