Does Spectrum charge $5 to pay a bill over the phone: Your Stories

Local News

As customers switch from Time Warner Cable to Spectrum, they’ve had plenty of questions, concerns and complaints to share on the NewsChannel 9 Your Stories line.

One viewer heard there is a $5 charge if he pays a bill over the phone.

A Spectrum spokesman says that’s true – if a customer service agent’s help is need. The agent’s time results in a $5 processing fee.

Customers can avoid the charge by paying via mail or in-person at a Spectrum store.

The spokesman also said there’s a free method to pay bills over the phone by following a series of prompts to enter billing and payment information, without ever using an agent’s help.

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