How a false Facebook post hurt a dog groomer’s reputation

Local News

Carm’s Dog House in Cicero is working to rebuild the reputation of its dog grooming business, after a Facebook post shared 7,000 times accuses the business of injuring a dog.

Over the weekend, a customer claimed their dog got razor burns and a broken leg, after being groomed inside one of Carm’s mobile grooming trucks.

The post, which has since been taken down, said:

PLEASE READ DO NOT SCROLL URGENT WARNING TO DOG OWNERS AND ANIMAL LOVERS. This past Saturday may 20th my mother used the services of carms Mobil dog grooming for her dog rocky who is the nicest calmest dog you will ever meet. After they were done grooming him my mother had to leave to go to her grandsons baseball game. When she returned Rocky did not get up to great her as he always does. My mom went to check him out and he could not get up. When she inspected him she found clipper burns all over his rear legs and but und underbelly. He could not even stand up he was in so much pain. She couldn’t believe it. She immediately contacted CARMS MOBIL DIG GROOMER FROM CICERO NY. OWNED BY CARMEN J.CESTA. She told them what she found and sent them pictures and video of her dog. In the emails and pics in this post you will see the emails between my mother and them. They told her they would refund her money which they did and also pay for any vet bills that would come. She took Rocky to the vet as he got worse on Monday. After examination they found he had all the clipper burns that were now infected as well as a broken femur in his rear leg. Once they revived word from my mother they would not respond to her or return her calls. Until this evening when the owner basically told her to f*** off. The only way to repair the broken leg is through surgery which obviously is a huge expense. I just want all my friends and anyone who lives there let to be aware of how this place takes care of there clients. Please I beg of you to share this with all your friends on any social media you can to save some other family from going through this tragic event. Someone like this should not be in business and should not be able to hurt someone’s family like this.

Knowing the accusations weren’t true, business owner Carmen Cesta did his own investigation, which led him to surveillance footage taken outside the dog owner’s home.  

The graphic video shows the little dog get hit by a car – Cesta’s proof that the injuries weren’t from the grooming.

Because the post went viral, Cesta says he’s had more than 100 cancelations, death threats and nasty messages.

The accusatory poster followed up with a second post, admitting the mistake and apologizing. 

The second post states:

At this time I need to apologize for this post new information has came out that a family member let the dog out while my mother was gone and rocky was hit buy a car. We recently got video of it. I know apologies are prob not much help to the groomers at this point. My mother not I had any idea this happened. We were lied to repeatedly. At no time was this a scam it was a family hurt about there dog and did not have the truth. I apologize to all my friends and family who have been on here sticking up for us. We were not aware of this and thought that you could trust your family to tell you the truth. My mother and my family are devastated. I don’t know what to do or say right now. I can’t believe this has happened and I apologize with all my heart to carms and their family I’m sure that is no help to them at this point but would my friends please take this down and repost this apology. If I would have known the truth I would never have posted this. Anyone who knows me knows I can get emotional and make snap decisions. At no pint was this ever a scam to get money out of anyone. We didn’t go to s lawyer or do any go fund me stuff. We just wanted what we thought was right. I’m sorry.

Cesta says he’s not sure if he’s willing to accept the apology yet, but says he hopes this is a lesson for people to know the facts before hitting “share.”

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