Madison County nurses taking calls to answer community’s COVID vaccine questions

Local News

WAMPSVILLE, N.Y. (WSYR-TV) — To help combat the spread of misinformation about the Coronavirus, Madison County launched a hotline to help answer the community’s questions.

The county’s call center has been up and running since April 2020, but now nurses can provide information right to the public.

Rebecca Laporte has been working as a public health nurse ever since she got her nursing license. Little did she know, her job would include answering the phone.

“When I first started nursing, I kind of anticipated doing the normal hospital route, but I joined public health because I realized the huge impact it has on our community,” Laporte explained.

Now, she’s one of three nurses talking to the community everyday, answering questions neighbors in Madison County have regarding COVID-19 and the vaccine.

“When people have really specific questions for the nurses, we want them to be able to talk to them right away. So, that’s why the call center can send the call directly to us so people don’t have to get bounced around to several people to get their question answered. They call the call center and if it’s a medical question they believe is best addressed by a nurse, it goes right to nursing,” said Laporte.

One of the biggest concerns the nursing hotline is receiving is about vaccine side effects, especially inaccurate information that’s on the internet.

Vaccination is a choice. You can choose whether or not to be vaccinated, but I think it’s really important for our community to be armed with the knowledge to make an informed decision. If I can help alleviate some fears or you know, debunk some rumors, and help somebody feel more confident in their decision to get vaccinated, then that’s great.

Rebecca Laporte, Public Health Nurse, Madison County

To date, the call center has answered more than 3,700 calls.

The COVID-19 Vaccine Nurses Hotline is open Monday through Friday from 8 a.m. to 4 p.m. If you have any questions, you can call 315-366-2770 and ask to talk to a nurse about the COVID vaccine.

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