MANLIUS, N.Y. (WSYR-TV) — After receiving complaints statewide, New York State Attorney General Letitia James has questions about Brinks’ transparency and tactics used to get homeowners to switch to their service.
It all started after the complaints in the town of Manlius who were going door-to-door asking to upgrade security systems
On April 14, Manlius Police told NewsChannel 9 they identified the two men who prompted calls to the Your Stories team.
It turned out, they legitimately work for a third-party vendor for Brinks Home Security, but Manlius Police say they didn’t have a permit to solicit.
They also reportedly told people ADT no longer provides local service. That’s not true and ADT confirmed to Manlius Police ADT is not affiliated with Brinks.
That’s why the Attorney General has now stepped in and will assist anyone who may have felt pressured and now has second thoughts, to get out of the contract they signed with Brinks.
If you would like to file a complaint, you can fill out the AG’s online consumer complaint form here.
Police also advise anyone who switched to Brinks to contact the company to make sure your system works. No criminal charges have been filed. Manlius Police say they’re not done investigating.