New tool allows veterans to access quality-of-care data at local VA hospitals

Local News
Syracuse VA Medical Center_1492025577807.jpg

The U.S. Department of Veterans Affairs (VA) has launched a new tool that makes average patient wait times easier to access.

The online tool, The Access to Quality tool, provides veterans with an easy-to-use and easy-to-understand way of accessing patient wait time and quality of care data.

However, the VA says actual wait times may vary and that these are just averages. In total, 94 percent of veterans are scheduled for care no more than 30 days after a requested date.

The tool allows veterans:

  • To access the average times patients are waiting to be seen in their local area
  • To see how other veterans describe their experiences scheduling primary- and specialty-care appointments at specific VA facilities
  • To see the timeliness of appointments for care needed right away
  • To see the quality of health care delivered at VA medical centers compared with local private-sector hospitals.

In Central New York, The wait time at the Auburn, Oswego and Tompkins County Clinics were two days.

The wait time in Syracuse was around three days for a primary care appointment.

To find out about a VA hospital in your area using the tool, click here.
 

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