City leaders say 911 employees failed to follow protocol when responding to 911 calls on the Freddie-Sue Bridge after a teen went missing in Rochester.
Per protocol, police say 911 employees should have dispatched SCUBA teams and firefighters.
Monday, WROC-TV learned 911 calls were made for a person walking on the bridge early Thursday morning — the morning Trevyan went missing.
A trooper did respond to the bridge, but didn’t see anyone walking on it. At that time, Trevyan hadn’t been reported missing yet either.
Rochester Police Chief Michael Ciminelli also said they can’t be certain that the person who was on the bridge was Trevyan.
As a result of the failure, six 911 employees have been placed on leave.
Mayor Warren told reporters, “If not for adult failures, Trevyan Rowe would still be with us.”
Rowe was reported missing Thursday afternoon after he didn’t come home after school.
On surveillance video, police found Rowe, who has autism, took the bus the school, but never went in the building.
However, the family wasn’t notified that Rowe missed class until later that day.
Police say a missing person report wasn’t made until 5:15 p.m.
After days of searching, by police and hundreds of volunteers, Rowe was found dead in the Genesee River on Sunday.