Spectrum is beginning to pay New York customers back with one-time credits

Local News

If you get your internet service from Charter-Spectrum, you may want to take an extra glance at your March billing statement. 

The cable and internet provider says it will be rolling out a one-time credit to customers as part of a fraud settlement with the state.   

In a statement, Senior Director of Communications at Charter Communications Lara Pritchard said: 

“We are issuing credits to certain eligible customers in New York State, in accordance with our agreement with the New York Attorney General regarding the former Time Warner Cable. Customers should check their March statements. All info will be communicated to eligible customers.”

The refund component of the settlement is $62.5 million which was the total settlement amount with the state.

According to former New York Attorney General, about 700,000 active Charter customers were in line for a $75 refund. Of that group, 150,000 customers are set to get an extra $75, leading to a total refund of $150.

Spectrum will also offer the following streaming services to approximately 2.2 million current internet subscribers at no extra charge

  • Current subscribers who subscribe to both internet and cable television from Spectrum will have a choice of either three (3) months of HBO OR six (6) months of Showtime. (Note: This benefit is available to subscribers who do not already subscribe to both of the offered services through Spectrum.) 
  • Internet only subscribers will get one (1) month of Spectrum TV Choice streaming service—in which subscribers can (depending on their location) access broadcast television and a choice of 10 pay TV networks—as well as access to Showtime for one (1) month. 

Consumers will have until May 30, 2019 to select the no extra charge premium services they want. Consumers should call Spectrum at 1-833-422-8795 for further information.

Copyright 2019 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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