Study into Madison County 911 services results in rave reviews for Onondaga County

Local News

WAMPSVILLE, N.Y. (WSYR-TV) – A study released Tuesday that supports outsourcing Madison County’s 911 services offers rave reviews for Onondaga County’s 911 services.

Both counties were part of the study as Madison County lawmakers consider sending its 911 calls and dispatching them from the Onondaga County 911 Center.

Lisa Madden, of Windbourne Consulting, calls Onondaga County the “gold standard” of 911 centers. She says very few have similar standing.

Madden cites Onondaga County’s policies, procedures and what she calls the “Cadillac of CADs.” CAD is a computer aided dispatch, which is industry jargon for a tool that saves lives.

Bill Bleyle, the Commissioner of Onondaga County Emergency Communications, says, “We talk to public safety people and they say, ‘We’d like to see more information than what we get currently,’ and that’s possible because we have separate call takers and dispatchers and CAD systems that allow us to capture more information and relay that to responding officers, firefighters, and paramedics.”

The study by Windbourne Consulting argues that Madison County, and maybe eventually other counties, should take advantage of what Onondaga County has.

Onondaga County’s 911 Center employees 150 people and takes more than 500,000 calls a year, answering 95% of them in 10 seconds or less.

The entire study on consolidating Madison County’s 911 services with Onondaga County is posted online.

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For more local news, follow Andrew Donovan on Twitter @AndrewDonovan 

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