Town of DeWitt apologizes after ‘boil water’ confusion

Local News

DEWITT N.Y. (WSYR-TV) — A boil water advisory caused some confusion last week for thousands of neighbors.

The Town of DeWitt has apologized after neighbors had trouble receiving the message of the possible contamination and when it was clear to drink the water again.

According to Town Supervisor Ed Michalenko, it’s likely there was no contaminate in the water at all. Michalenko says DeWitt government has learned a lot from what happened.

A single sample came back with possible signs of contamination.

Michalenko says it appears there was an error in the sampling or in the test because 19 other samples came back clean.

The reverse 911 warning of the possible contaminated water was not effective. Only homes with landlines received the call and Verizon and Spectrum reported reverse 911 as spam according to Michalenko.

“Homeowners were notified that these calls were not important. Cell phone users are not part of the system unless they register,” he said “But the message is that we need to do a better job alerting people through a number of different mechanisms.”

Going forward, DeWitt will look to post updates on its website and Facebook faster, and is looking into an app to send alerts. The water was deemed clear as of 4 p.m. Sunday

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