UNITED STATES (WSYR-TV) — Missing your connecting flight can be frustrating, which is why United Airlines is launching a new system that will hold flights for passengers.
Employees have access to a new tool called Connection Saver. It uses a special algorithm that alerts agents to hold certain flights for about 15 minutes, giving passengers enough time to make their connection.
United will text late-arriving passengers as soon as their plane lands in the connecting hub and let them know their next flight is waiting.
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