YS Investigation Update: Families still upset with care at Onondaga Center

Local News

More than six months after NewsChannel 9’s initial Your Stories investigation, families of residents at the Onondaga Center for Rehabilitation and Nursing say there are still problems. They say they’ve seen improvement, but they want to see more.

Families say staffing is still an issue at the center and that many times workers just won’t show up. 
They say over the past weekend many loved ones had to wait to eat because there wasn’t enough help.

“It was a terrible situation all the way around caused by the fact that you don’t have enough people there to do what they have to do. I’m just hoping they fix it. We keep watching. We’re always watching,” said Mary Johnson, whose mother lives at the center.

“My mother is on full pay and when you’re paying $400-$500 a day to stay in a nursing home, you expect the care to be pretty good. It’s not a 5-star hotel, but they should be taken care of. I mean these are people that raised us, like my mother has raised me, and I expect the same results,” said John Bachman, whose mother lives at Onondaga Center.

We reached out to the State Health Department, who sent us the following statement: “the State Department of Health takes the safety and wellbeing of nursing home residents very seriously.  The department is investigating multiple complaints related the quality of care and staffing at Onondaga
Center for Rehabilitation and Nursing. As these remain active investigations, we cannot comment further.”

After Monday’s meeting, families say they are optimistic. The center telling families they will be holding employees accountable for absences.

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