New Information: Technical problems plague Onondaga County Board of Elections on election night

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ONONDAGA COUNTY, N.Y. (WSYR-TV) — We’re learning more about what caused a glitch that delayed Election results Tuesday Night. NewsChannel 9 just received this statement from Onondaga County Democratic Election Commissioner Dustin Czarny:  “It was the first time our system tried to report Early Voting numbers and that changed our file structure that we uploaded.  The test went well but when actual results were uploaded it failed.  While our vendor was trying to determine the issue we decided to upload a low tech HTML directly on our website like we did years ago but it took 30 minutes to set up.    The vendor fixed the issue by end of night and we don’t believe the glitch will happen in the future.”

It wasn’t until 9:30 p.m. on Tuesday that the Onondaga County Board of Elections realized there was something wrong with posting their county-wide results. 

Officials tell NewsChannel 9 that none of the numbers were impacted by the glitch, it was really just getting them published that took some time. 

As soon as the commissioners realized there was an issue, they called on their vendor and IT department to come up with a temporary and then permanent fix. Around 30 to 45 minutes after the polls closed, the Board of Elections posted some of the results on a different website. The Board of Elections posted on Facebook around midnight saying the issue is resolved and results are loaded at 100% on their county website. 

There was some new equipment used this year, like the electronic polling pads, and commissioners say this glitch has nothing to do with those, but rather their voting machines which they’ve had for years. 

“It’s important to remember that no results were delayed in the sense of tabulation coming in from the field. We had those results, they were ready to be reported, we just couldn’t translate them out onto the web,” said Dustin Czarny, Democratic Commissioner of the Onondaga County Board of Elections.

The commissioners collectively telling NewsChannel 9 that this is something they never anticipated and that they pride themselves in getting results out to the public as quickly as possible.  

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